What types of services do you offer?
We offer a huge range of cleaning and colour work services and treatments at Handbag Therapy from basic cleaning to full restoration and colour change services. We also offer a range of other repairs on bags if possible such as stitching, replacements hooks and clasps and replacement zips. Please visit the gallery to see examples of work carried out
Do you only repair handbags?
We can clean, restore and repair all leather goods including shoes, designer trainers, wallets, jackets and accessories where possible.
Does the Colour Change option affect the appearance or texture of the leather?
The aim at Handbag Therapy is to keep the original look and feel as close as possible, this however is not always possible and depends on a number of factors such as the leather itself and its finish, how much colour is needed and how much wear and tear is on the bag. Please refer to our Dyeing Information Section
What colours are available for colour change?
We can make any colour you wish or as close to, however not all bags in their original colours may take certain colours
(ie we can not dye a black bag to white)
Is the dye permanent?
The colour is applied and sealed in the same way as at the manufacturing stage and in some cases even stronger. The dye will stand up well under normal use conditions as it would from original.
Do you dye suede?
We do not dye suede as we find that it is difficult to keep the suede finish, so for us it is not a service we provide. We can possibly renovate some suede items and restore some colour but only in Black, Brown and Navy.
Do you have a price list?
Due to the complexities and unknowns in dealing with leather and work required we are unable to create a set price list as each item must be assessed before we are able to give an estimate. As our clients’ needs are unique we have a range of bespoke solutions to clean, restore or repair your item. Normally at initial consultation the estimate price range will be given from a minimum to a maximum. Exact pricing is given before any work is carried out and is agreed upon with the customer. I believe in being fair and transparent and always aim to give the best value for money
How do I receive an assessment?
Handbag Therapy operates exclusively from Designer Exchange, 35 Exchequer Street, Dublin 2. DO2TE20. If you wish to have your bag assessed items can be dropped off at the store anytime during the stores opening hours of Monday to Saturday 10am to 6pm and Sunday 12pm to 5pm. I am not in the store physically. Once dropped off you will receive a docket from my company with all your details and mine. I normally collect items within 3 working days and once collected i will assess items physically and give you some information and advice then you can decide what you would like to do based upon the information.
You are also invited to send pictures by email (firstname.lastname@example.org) or text (0872527662) for an estimate if possible.
Visiting the store isn’t convenient for me, can I send my item to you?
Yes absolutely, you can post your items to me directly. Please contact me first to arrange this and provide the relevant address. We recommend you use a courier or registered post and just put a small note inside with your contact details. Upon receiving your item i will contact you and discuss all available options and treatments. On completion we will return by tracked postage or use a courier to return your goods (Price on Application). I can also arrange the courier to collect and return if you prefer
How long will my cleaning/restoration/repair take?
Timelines vary depending on the work required, the detail of the item etc. Generally cleaning only is around 2 - 3 weeks, whilst larger jobs like restoration and colour work can take anywhere from 4-8 weeks. 8 weeks is the maximum timframe for any job unless otherwise clearly stated
When do and how do I make payment?
We take payment after the completion of any work being carried out on your item. In some circumstances deposits or card details may be required before work commences. Payment is normally done online but cash and cards are also acceptable methods of payment
Will you provide me with sufficient detail of the work being carried out to my item?
I will give a detailed description of the work required for your item and go through this with you prior to any work being carried out on your item. Once we have received your authorisation to go ahead with the work you may recieve a ticket and throughout the timeframe some text messages or emails updating you on progress and the timeframe i expect completion